🚚 Free Delivery on Orders Over 299 SAR* | Excluding Heavy Items
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• Items purchased at Decathlon online can be exchanged or refunded at any Decathlon store in the KSA.
• Please note that in-store purchases cannot be returned by courier and will only be refunded to you in the same method used for the purchase.
• You have the right to exchange a product at Decathlon stores up to 30 days, whether you’ve bought it at full price or at a discounted price.
• You have the right to return unwanted goods up to 14 days from the date of purchase with proof of purchase.
• Items purchased online can be exchanged or refunded at any Decathlon store in the KSA. You can contact supportksa@decathlon.com to schedule the return.
• You have the right to exchange a product at Decathlon stores up to 30 days, whether you’ve bought it at full price or at a discounted price.
• You have the right to return unwanted goods up to 14 days from the date of purchase with proof of purchase.
• While returning the products, please make sure to return them in the same condition as purchased (including manuals, accessories, and packaging).
• We can deliver heavy and bulky shipments to the following cities only:
Abha, Dammam, Dhahran, Khobar, Al Awjam, Anak, Jubail, Ras Tanura, Safwa, Aqool, Asfan, Buraidah, Awamiah, Bahra, Bahrat Al Mojahedin, Qatif, Seihat, Deraab, Dhahban, Jeddah, Tarut, Jumum, Khamis Mushait, Ja'araneh, Al Hassa, Al-jsh, Madinah, Makkah, Kharj, Khulais, Nwairiah, Onaiza, Buqayq, Qassim, Hofuf, Muzahmiah, Jafar, Riyadh, Rabigh, Mubaraz, Shraie'e, Shumeisi, Taif, Qarah, Thuwal, Uyun, Waly Al Ahd, Yanbu.
• The above list specifies that we can deliver and install shipments in these cities only. For remaining cities, we are unable to provide delivery or installation services for heavy or bulky shipments.
• For parcels, we cover the entire KSA.
• Parcel dimensions are limited to 60x40x40 cm, regardless of weight. Shipments exceeding these dimensions are considered heavy and bulky.
• Our installation services do not include tasks like drilling into walls or mounting items onto walls to prioritize safety.
Return Method | Cost
----------------|------
| Store Return | Free |
| Home Return - Courier Collection | Free |
• The shipping cost of returning any product through home return will be at your expense unless the return is due to faulty items or wrong item delivery.
• The cost of returning a replacement product proposed by us due to unavailability of your initially ordered product is free of charge.
• Any return or exchange, either at the store or for home collection, must include the printed receipt.
• If you receive a product with a manufacturing defect, Decathlon Passion brand products come with a minimum 2-year guarantee. We will cover the return cost for such cases.
• Contact our customer service at supportksa@decathlon.com to arrange a refund or replacement.
• Non-Decathlon passion brand products are guaranteed by Decathlon for 1 year unless otherwise specified on the product page.
• Refunds will be processed within 14 business days from the date the products are received at our warehouse.
For inquiries, kindly contact our customer service team. You may be required to provide proof of shipment (e.g., receipt or tracking code) for investigations related to shipping delays.
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